Updated: May 18, 2020
So, your dream job is up for grabs and you're excited about writing your application. The only problem is they want you to respond to the Key Selection Criteria (KSC) but you have no idea how to do this! Eeek!
KSC responses are often required for public sector and not-for-profit job applications, and are sometimes required for other roles.
TIP: Even if a job ad doesn't specifically ask for a KSC response, it's always a good idea to explain how you meet the KSC in your cover letter - a couple of dot points explaining this will help your application to stand out from the crowd.
So, how on earth do you write a Key Selection Criteria response?
You basically need to demonstrate how you meet each of the KSC by giving an example from your previous or current role. The best way to give an example is using the SAR method, which is:
describing the Situation (what was the problem?)
then describing what your Action was (what did you do to solve it?)
and what the Result was (preferably describing the benefit to the organisation).
The SAR method can also be called the STAR method (Situation, Task, Action, Result) or SAO method (Situation, Action, Outcome) - which are essentially the same thing (but I think a little more confusing...).
So what does this look like? Below is an example. Note that it's nice to have a leading statement before you launch into your SAR example.
KSC: Demonstrated experience in managing diverse stakeholders and clients
Leading statement: My greatest strength is my ability to develop relationships and work effectively with different stakeholders, including my staff and other colleagues as well as many external stakeholders. Situation: For example, when I worked at XYZ I managed a large project that required coordination of teams in several diverse locations in order to implement a new ABC. Action: I ensured that I got to know the key stakeholders at each location and found out their unique challenges. I then led weekly teleconference meetings, ensuring all voices were heard and any issues were flagged and clear action plans implemented.
Result: The ABC was implemented on time and with minimal issues. The team worked well together, and I was commended for my leadership of the project by head office.
The SAR method is also a great way to describe your achievements, and can be used throughout your resume.
So keep SAR in mind next time you are updating your resume, cover letter and of course, in a specific response to the KSC.